Customer satisfaction has long been a trending topic; recently though, the wins and war stories have become more widespread and more personal. People want to be delighted—for the most important purchases, people want that delight to be all but guaranteed.
But it’s sometimes hard to trust what is actually going to live up to the hype, do what it says and will, and most importantly, delight. It’s of little surprise that B2C user review sites like Yelp and TripAdvsior are often utilized when making everyday choices from where to get the best Thai food to the best-rated activities in Boston.
It’s only natural that technology review sites would become widely adopted as part of the purchase process with B2B consumers as well. Today’s buyers, especially in the financial space, are more savvy and judicious than ever before. Sites that provide unfiltered, trusted feedback are critical to consumers when making important purchasing decisions.
Intacct has continued to excel at achieving high levels of customer satisfaction—reflected most recently via results gleaned through G2 Crowd and TrustRadius.
G2 Crowd is a leading independent software review platform that provides transparent, unbiased software recommendations from verified users. Intacct was recently named a Leader in the latest Grid℠ Report for Accounting Software, and also received the highest customer satisfaction score of all reviewed solutions.
TrustRadius, another software review site, depicts customer satisfaction data points through its TrustMaps™— a visual depiction of the best software products as rated by users on TrustRadius within each market segment. In their recent Buyer’s Guide to Accounting Software, Intacct was named a Top Rated solution across all customer size categories—the only vendor to achieve this. TrustRadius analyzed more than 700 reviews and ratings of nearly 20 different accounting software products.
Intacct is committed to its customers, and especially to making sure that we excel at satisfying their technology needs. In fact, all Intacct employees have a component of their pay tied to customer satisfaction and Intacct even offers customers a Buy with Confidence
To learn more about why Intacct has been named the preferred provider of financial management software by the AICPA, check out our reviews.