Frequently Asked Questions
What is Sage doing globally to ensure preparedness for a coronavirus outbreak?
Sage continues to monitor the coronavirus situation and take steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are being retested and refined as the situation develops. In addition, our global and regional taskforces meet daily. They are comprised of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications.
How will you ensure operations continue despite effects on Sage Intacct offices and employees?
We’ve taken steps to prevent or minimize service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this. As of March 17, 2020, the Sage Intacct workforce is operating 100% remote. Because of our cloud-based systems and highly distributed workforce around the world, we have had no disruption to our operations or ability to continue to deliver the highest levels of performance, availability, security, and support.
Does Sage Intacct offer any uptime guarantees for its systems?
You can rest assured with Sage Intacct that your financial application is consistently secure, reliable, and available. The Sage Intacct Buy with Confidence guarantee outlines the level of service customers can expect from us. You’ll find our Service Level Agreement (SLA) is detailed and one of the strongest in the industry.
Was remote access for Sage Intacct tested prior to this outbreak?
As part of our PCI and SOC controls, all disaster recovery scenarios, including remote access events like this, are regularly tested to maintain compliance. In addition, all remote access is tested daily as this is part of our normal business operations, i.e., many employees at Sage Intacct in our Customer Support functions work remotely on a full-time basis year round.
Is Sage Intacct still holding in-person events?
We have postponed or cancelled all tradeshows and in-person engagements scheduled through early April and will conduct virtual sessions where appropriate to keep our customers and partners engaged about how to continue to get value out of the Sage Intacct solution in these trying times. We will continue to assess our live events past April and will keep you updated.
Business advice and insights to help navigate the current work environment and beyond
We’ve collated several tips and other advice to help you adapt and continue to drive your business forward during the COVID-19 outbreak. Additional resources and articles will be added regularly.
Blog Get set for recovery - top metrics for SaaS and subscription finance leaders post-quarantine Read more 
Blog Best Practices & Recommendations for Your Remote Finance Team Read more 
Blog Is It Time for Finance to Welcome Our New Automated Robot Overlords? Read more 
Blog How SaaS finance leaders can accelerate into the recovery Read more 
Blog 5 Strategies for Professional Service Organizations to Accelerate the Post COVID Recovery Read more 
Blog 5 Best Practices For Financial Services Firms to Recover Faster From COVID-19 Read more 
Blog COVID Planning for Lodging: Five Impactful Actions to Ensure Faster Recovery Read more 
Blog COVID-19: The “Prescription” to Recover Faster Financially in Healthcare Read more 
Blog 5 Things Your Nonprofit Can Do to Ramp Up Faster After COVID-19 Read more Stay safe. Stay up to date. Stay supported.
See below for a list of useful resource pages.
AICPA Coronavirus Resource Center
COVID-19 Resources from IFAC
U.S. Small Business Administration Guidance and Resources
Centers for Disease Control and Prevention (CDC)
Consumer Financial Protection Bureau
National Institutes of Health (NIH)
Occupational Safety and Health Administration (OSHA)
World Health Organization (WHO)
Legal Disclaimer
The information contained or linked on this page is for general guidance only. It is not legal, tax or other professional advice. There is no substitute for customers making their own detailed investigations or seeking their own legal, tax or other professional advice about the implications of COVID-19 and related laws and regulations.
While we have made every effort to ensure that the information on this page is correct, Sage makes no promises as to completeness or accuracy, and the information is delivered “AS IS” without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.