We want you to be a Customer for Life
“Customer for life.” That’s a tall order. We believe with the right solutions, services, and support working together and focused on you—that is exactly what you will become. The Sage Intacct Customer for Life program provides innovative solutions based on years of best practices and designed with a single aim: to accelerate your success.
We’re with you every step of the way.
Step 1: The Customer for Life program starts with a handoff to your implementation team
- Simple startup—Expert guidance moves you from implementation to daily use
- Solutions review—Customer Success Advocate assesses your use of the Sage Intacct system to ensure your requirements are met
Step 2: Once complete, the program focuses on enhancing your implementation
- Case management escalation—Enlist your Account Manager to monitor and resolve critical cases
- Customer check-ins—Keep up on product releases in regularly scheduled meetings with your Account Manager
- Additional training—Learn from training classes that meet your needs and fit your busy schedule, whether it’s in-person, web-based, or a combination.
- Survey/Feedback—Help improve Sage Intacct products, services, and support through input to our customer survey feedback channel
- Executive business reviews—Plan your financial management strategy in quarterly business reviews with your Account Manager
Step 3: To help you accelerate your success,
there's no better resource than your peers
“We have used Sage Intacct solutions since 2004. The company has remained consistently innovative and customer-centric...Unlike other software solutions, Sage Intacct delivers real-time solutions without the hassle of a large IT department. Overall, one of our best decisions!”
COO, European Paving Designs