- Customer value: Customer's lauded Sage Intacct's level of value delivered, saying that the solution was a quantum leap from what they had and that it had a great ROI.
- Onboarding and implementation: Customers highly praised Sage Intacct's implementation experience and were happy with the quality of services to get the job done quickly even when issues were encountered.
- Customer success and roadmap: The Sage Intacct customer success process and team members were consistently highly esteemed by customers.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
Source: "IDC MarketScape: Worldwide Subscription Management Applications 2019–2020", by Mark Thomason and Jordan Jewell, December 2019, IDC # US44867519