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Intacct Earns Top Customer Satisfaction Rating in New Accounting Software Report
Winter 2016 G2 Crowd Grid Report also Names Intacct a Leader in Accounting Software Based on Customer Reviews
SAN JOSE, Calif. – Jan. 11, 2016 – The customers have spoken and, once again, Intacct came out on top. Intacct was named a Leader in the latest Accounting Software Grid™ report from G2 Crowd, a leading business software review platform. Intacct was the only midmarket solution to earn this distinction. The Winter 2016 report, which is based on authenticated user reviews, also named Intacct the overall customer satisfaction leader with a score of 97—easily outpacing the satisfaction scores from solutions including FinancialForce (65), Sage 100 ERP (48), NetSuite (45), and Microsoft Dynamics GP (14).
Intacct’s scores were based on a total of 234 customer reviews—nearly double the next closest competitor—providing a rich data pool. Intacct scored well in all feature categories, including key areas such as General Ledger, Accounts Receivable, Accounts Payable, Multi-Entity/Consolidations, Reporting/Analytics, and Platform Performance and Reliability. In addition, 89% of Intacct users rated the product with either 4 or 5 stars and 96% of users believe the product is headed in the right direction.
“Intacct being the only midmarket solution named a Leader, earning the top customer satisfaction score of all accounting software solutions, and improving our results over the previous report is testament to our focus on customer success. The fact that these are based on verified customer reviews makes it the most viable standard for vendor evaluations,” said Robert Reid, CEO of Intacct. “This is simply further validation that our organization is dedicated to providing the most innovative cloud ERP software, but also the best and most satisfying customer experience. This is one measurement of customer feedback and recognition by G2 Crowd that we use to continuously improve our service for the benefit of our customers.”
G2 Crowd’s Winter 2016 Accounting Software Grid report is designed to enable organizations to make the best technology decision by empowering them with unfiltered feedback from other business users. The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.
This recent report is based on more than 650 reviews written by business professionals across all accounting software solutions. Of the roughly 110 products listed in G2 Crowd’s accounting category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business software review platform, leverages more than 50,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Cofounded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.
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