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SAN JOSE, Calif. – April 3, 2017 – Intacct has once again been reaffirmed as the innovation and customer satisfaction leader in cloud ERP software. In the latest G2 Crowd Accounting Software Report, Intacct was named a Leader and achieved the highest customer satisfaction score of any midmarket ERP vendor.
The Spring 2017 Accounting Software Report ranks 25 products to help purchasers in their software selection process. The Grid™, which is created from G2 Crowd’s software review platform, factors in customer satisfaction reported by authenticated users and vendor market presence determined from social and public data to rank products.
When looking at vendors focused on mid-sized or larger companies, Intacct was the clear customer satisfaction leader in the report—receiving a customer satisfaction score of 96. That score well outpaced the satisfaction scores of the other similar solutions, including Oracle NetSuite at 70, FinancialForce at 70, and Microsoft Dynamics GP at 52.
Based on the user reviews, 95% of Intacct customers said the product is going in the right direction, 85% said it meets all their requirements, and 85% were likely to recommend Intacct—all of these scores outpaced the other mid-sized solution. Intacct also scored well in all feature categories, including key areas such as General Ledger, Accounts Receivable, Accounts Payable, Reporting/Analytics, Platform, and Integration.
Intacct’s scores were based on a total of more than 350 customer reviews, providing a rich understanding from a diverse customer population. More than 90% of Intacct users on G2 Crowd rate the product with either 4 or 5 stars.
“Intacct has been named a Leader in our Spring 2017 Accounting Grid Report,” said Mitch Lieberman, director of research, G2 Crowd. “Intacct scored greater than the category average in satisfaction ratings in all measures, highlighted by 90 percent satisfaction with the tool’s performance and reliability.”
“Intacct is focused on the success of our customers in every aspect of our company,” said Rob Reid, CEO of Intacct. “With unmatched levels of innovative accounting functionality and a laser focus on customer satisfaction, we have established Intacct as the customer-centric leader in cloud ERP software. We are fundamentally changing the ERP and accounting software industry by listening to our customers and delivering an innovative solution.”
The G2 Crowd Spring 2017 Accounting Software report is based on more than 1,700 reviews written by business and finance professionals. For free access to the report (a $599 value), please visit https://online.intacct.com/WebsiteAssets_wp_g2_crowd_grid.html. To read customer reviews of Intacct on G2 Crowd, please visit https://www.g2crowd.com/products/intacct/reviews.
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