Press Release

Smith System Adopts Intacct Cloud ERP as Best-in-Class Foundation for Business Growth

Services Business Gains Trusted, Accurate Data and Improves Decision-Making

We were tired of having our data in multiple places and arguing over which data was right; we needed a single source of truth to get everyone in the company on the same page...Intacct was the perfect fit.

SAN JOSE, Calif. – November 17, 2016 – Intacct, the customer satisfaction leader in cloud ERP software, today announced that Smith System, the nation’s first fleet driver safety organization, chose Intacct over NetSuite for its seamless integration with Salesforce CRM and ability to serve as the backbone of the company’s best-in-class IT strategy. After implementing Intacct, Smith System improved decision-making through granular visibility into its profitability across markets or service lines, while also eliminating duplicate data entry and improving data accuracy.

In a new case study published today, Intacct highlights the results Smith System achieved by switching to Intacct’s cloud ERP applications. The full customer profile is available for download. Here is a quick overview:

Smith System’s Results with Intacct:

  • Software paid for itself in <6 months
  • Improved decision-making
  • Eliminated duplicate data entry


Highlighted comments from Doug Boughton, CFO at Smith System:

“We were tired of having our data in multiple places and arguing over which data was right; we needed a single source of truth to get everyone in the company on the same page. After using NetSuite at my last company, I knew we wanted something better suited for a services-oriented business like ours, and Intacct was the perfect fit. It gives us full insight to our profitability across multiple dimensions, and can expand with us as our company grows.”

“Instead of worrying about keystrokes, our finance team now spends more time understanding the business and our customers. We look to Intacct and Salesforce as the backbone of our customer acquisition, sales processes, training delivery, customer support, billing, financial controls, and more—together, these systems provide a solid foundation for improving and accelerating our business.”

“With Intacct, we can easily track our total costs for each class or product line and get a clear picture of the levers that make one market more profitable than another. We would never have dreamed of looking for specific training class profitability measures in our prior systems—it would’ve required IT resources or a consultant to track down the appropriate data.”

“In our organization, the finance function is really evolving. Intacct has shifted the perception of our team—from being seen as scorekeepers, or the ‘black box’ in the corner, towards being seen as experts that truly help the business grow and are integral to the conversation.” 

About Sage

Sage exists to knock down barriers so everyone can thrive, starting with the millions of Small and Mid Sized Businesses served by us, our partners and accountants. Customers trust our finance, HR and payroll software to make work and money flow. By digitizing business processes and relationships with customers, suppliers, employees, banks and governments, our digital network connects SMBs, removing friction and delivering insights. Knocking down barriers also means we use our time, technology and experience to tackle digital inequality, economic inequality and the climate crisis.

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