Customer Story

Tender Greens Reduces Accounting Overhead 20% with Sage Intacct while Nearly Doubling in Size

Innovative restaurant business builds best-in-class financial software ecosystem around Sage Intacct to unlock greater insights

We're doing more with less people, we have more controls and streamlined processes in place with Sage Intacct. When I think about how much this potentially saves us, it’s astronomical.

August 5, 2020 – Tender Greens, a rapidly growing restaurant chain, turned to Sage Intacct for greater visibility into performance across 30 locations, along with more efficient financial processes that helped the finance team reallocate headcount. With Sage Intacct, a solution available in Sage Business Cloud, Tender Greens automated several repetitive tasks, uncovered new operational insights, and reduced accounting overhead by more than 20%—all while the business opened fourteen new restaurants and grew 82%.

Tender Greens puts an elevated spin on the comfort dishes people love, delivering inspired food, friendly service, and great value in a comfortable space. The finance team knew it needed a more robust financial system and decided to adopt Sage Intacct. Working with consulting partner, SC&H Group, Tender Greens revamped its reporting process and built out a robust hospitality reporting suite to provide executives a real-time view into critical business metrics.

“We're doing more with less people, we have more controls and streamlined processes in place with Sage Intacct. When I think about how much this potentially saves us, it’s astronomical,” said Sean Skuro, controller, Tender Greens. “I'm personally saving time I can allocate to developing my team and automating mundane tasks. We are able to delegate more responsibilities, focus on deeper reviews and provide more analytics to better support operations and ensure effective data-driven decisions.”

During the organization’s time using Sage Intacct, even during COVID-19, Tender Greens has realized numerous benefits, including:

  • Established seamless integrations across a best-in-class financial stack: With Sage Intacct as the nucleus, Tender Greens connected multiple business systems to ensure accurate data sharing across the company’s ERP, point of sales, restaurant management, repairs and maintenance, accounts payable, expense management, payroll, and other software applications.
  • Reduced accounting overhead amid business growth: By minimizing manual data entry and automating tedious processes like accounts payable, the team freed up bandwidth to manage more transactions with less staff. They now have the capacity to support at least 20 new restaurants without additional headcount.
  • Increased accuracy and sped monthly close cycle by 20%: Tender Greens’ integrated financial systems accelerated month-end tasks and reduced variance between preliminary and final financial statements, which sped the monthly close by two days.
  • Freed months of report preparation time for more strategic work: Sage Intacct’s powerful report writer, flexible dimension tagging capabilities, and self-service dashboards make it easy for corporate leadership, the finance team, and individual restaurant managers to focus on optimizing key metrics such as labor and food costs, average check for various meal types, sales per labor hour, and four-wall revenue.

“Financial literacy is really important at Tender Greens, and the level of visibility we have through Sage Intacct plays a big role,” said Skuro. “Each regional manager and department head know how their restaurant(s) are performing. We're all having discussions constantly, and each team is looking at flash reports and monthly financials to flag trends and make decisions based on our labor costs or product mix at particular stores.”

For more information on how Tender Greens uses Sage Intacct, view the full case study.

About Sage

Sage is the global market leader for technology that provides small and medium businesses with the visibility, flexibility and efficiency to manage finances, operations and people. With our partners, Sage is trusted by millions of customers worldwide to deliver the best cloud technology and support. Our years of experience mean that our colleagues and partners understand how to serve our customers and communities through the good, and more challenging times. We are here to help, with practical advice, solutions, expertise and insight.

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