Sage Intacct guarantee - Buy with ConfidenceSM

Gain peace of mind knowing your financial application is consistently secure, reliable, and available. The Sage Intacct Buy with Confidence guarantee outlines the level of service you can expect from us. You’ll find our Service Level Agreement (SLA) is detailed, airtight, and one of the strongest in the industry.

99.8% guaranteed uptime

Our goal is to ensure Sage Intacct is available to you 24 hours a day, 7 days a week, 365 days a year, and we guarantee 99.8% system uptime. With our AvailabilityPlusSM subscription, you get a credit of 10% for each percentage point below the availability target, up to 50% of that month’s subscription fees.

Disaster recovery

The data center running Sage Intacct is backed up by a complete disaster recovery program with Quality Technology Services (QTS), the global leader in disaster recovery services. In the unlikely case of a disaster, your applications will be available within 24 hours, and no more than four hours of data will be lost.

Data ownership

As a Sage Intacct customer, you own your own data, and you may download this data at any time during your subscription. If you ever decide to leave Sage Intacct, we can assist you to get your data out of our systems. You can also archive your data on Sage Intacct’s systems for as long as you like, for a nominal fee.

Professional services quality

We strive for 100% satisfaction with our professional services. You can receive a 10% credit if we fail to meet the budget and timeline of our statement of work with you.

The information on this page is a summary of our Buy With Confidence Guarantee.
For a complete statement of the Guarantee, please review it here.